When I'm not at University, I have a job in ambulance control. One night, an ambulance broke down with a patient on board who was a thrombosis sufferer and needed to get to where he was going pretty sharply. I'd had no training on this, so I started blindly calling my superiors - my boss, her boss, his boss - no answers from any of them. I rolled the dice and decided to call the head of the company. Instead of giving me a step-by-step breakdown of how to help these drivers, and by extension, a very sick man, he started chewing me out asking why I sent an ambulance to wherever-it-was. Here is the critical part of the conversation.
HIM: Why did you send an ambulance to Shrewsbury?
ME: That's where the man needed to go.
HIM: Yes but why did you send an ambulance to Shrewsbury?
ME: I think we should talk about that later, though I've never been told that I can't and have done in the past. Right now we have a sick man and two stranded drivers to deal with.
HIM: Yes, but why did you send....(etc)
(five mins later of this same cyclical conversation)
HIM: But it's just not protocol. Surely you have been told that ambulances d....
ME (snappishly): Look, if you aren't going to help, then f--- off.
HIM: Do you know who you're talking to?
ME: I know exactly who you are, but you're not helping me and missing the point. I'm going to call someone who can help.
The next day, he asked me to see him, and said he was going to have to discipline me. I said I didn't mind, as I had two days left there, he could do as he felt like. He decided against it, and oddly, I'm back there over the holidays.