My computer crashed yesterday, and I had to contact Acer's phone support. I was desperate for advice, since the machine wouldn't boot at all (most likely a system32 error in Window$$$), and I have, you know, all my important files on it - photos, documents, the usual stuff. After waiting in line for 30 minutes, I got through. The Acer support person calmly told me that I needed a "recovery disk", which would reset Windows and everything would be happy-happy, and that he would send me one. Just as I was telling him my address, I got disconnected. When I tried to call again, it was passed their hours, so I had to wait til today before calling again.
(Already, right there: C'mon guys.)
Called again today, got another guy on the line. Explained everything again. "My work stuff, everything is on that laptop", I begged. "No probs", said the guy. "Use the recovery disk, and everything will be back to normal." "So what will happen to the disk?" I wondered. "It will be wiped clean, so you can start over with no hassle!" chirped the guy.
C'mon guys. That's like two steps away from Jock Squad behaviour.
(Thankfully, I managed to rescue 99,9% of my stuff - thank god for external HDs! - and am now kind of hotwiring the laptop, in lieu of a recovery disk. I have to stay up for the show tonight, after all.)