Brooklynite Denied Iced Espresso, Media Firestorm EnsuesUltimately, in this particular argument (and
only in this particular argument), I gotta come down on the side of the customer.
(a few minutes later)... You know, on second thought, I think I'm actually o.k. with the coffee shop refusing to bend on its policies. I think the person who bugs me the most in this is the barista who felt the need to scold the guy doing the ordering as he handed him his drink. It seems like he was the one to kick it into the realm of jerk-fest. Like, alright - I get it - I appreciate what you're trying to do with the shop and the "art of coffee" - really, I do - but ultimately, it's a coffee shop - you make drinks for people to consume - when they've swallowed the coffee, your art goes down the gullet with it, and if it's not ultimately meant for the enjoyment of the customer (with the art of coffe, not
Art in general), then start a school, not a shop. So yeah - tell the guy that you're not going to make him an iced espresso, but when he back-doors you by asking for a cup of ice with his espresso, don't act like he's just told you he's about to go fleece a million GM workers out of their pensions, lie to the United Nations about Weapons of Mass Destruction, and make out with your grandmother, you know?
