Yep, you're right. The thing that I liked about it was that it showed a guy who is really trying to help, and that he was taking real professional risks. I guess they were going to edit it to look as though it had a successful resolution no matter what, but there seemed to be a real risk of failure - and also just of looking like a jerk. And there was no faking the sense of accomplishment and pride - in some cases, for the first time in their lives - that some of the participants were feeling.
Also, I liked the crazy accents.