I hate when people who don't have the power to create/inforce rules try to do so and then act like you're an idiot for not following their rules. My physician has a new policy: all medication refill requests must come from a pharmacy. My medication is a controlled substance, so I have to go physically pick up the prescription every month. Instead of me calling the doctor and the doctor calling me when the script is ready, now I have to call the pharmacy, the pharmacy calls the doctor, the doctor calls the pharmacy when it's ready, the pharmacy calls me when they hear from the doctor. This would be ok if the jackasses didn't act like they were put out constantly or wait until the end of the day to make their calls, so that the process takes 4 days instead of a day.
So I just still call my doctor, and they still write me prescription, but every month the nurse tells me "you really need to be having your pharmacy fax over a prescription request, but we'll go ahead and take care of it this time." I kind of take pleasure in the fact that I know she hangs up the phone and bitches about me ("what's so hard about this, people are idiots...")
I don't have to follow your stupid rules. Especially rules that are designed to help your bottom line at the expense of my experience as a customer. Go fuck yourself, doctor's offices.