"you have to come pick it up from us at our ridiculous location a million miles away from you."
Exactly! I hate that!
About two weeks ago, I had to send a bunch of old video tapes (about 70 of them) to my business partner in Stockholm. There was no easy way to do this, but after weighing my options, I eventually packed them in a big cardboard box, taped it up properly, and lugged it out of my apartment. Since I don't have a car, I had to haul it by myself to the post office. Needless to say, the minute I went outside it started pouring down. At the post office, they refused to accept the box, since it weighed
one pound more than the maximum weight (40 lbs). Soaked and exhausted, I pleaded. "Oh no", they said, "we just
can't". "But feel free to haul it over to our ridiculous special shipping location in the dubious industrial parts of town, a million miles away from you." Happy ending: I took a cab, they gladly accepted the box, and it arrived safely. Still, I was fuming for the rest of that day.
(I suppose this could go in the "little things" topic aswell.)